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Just in case you need it we have a great team of support consultants available for you. PS+ customers can opt to either be supported by the PS+ team at head office or by your local partner; either way you’re assured of the best support in the business. PS+ Professional and Enterprise both come with included support incidents but don’t worry if you have standard or even just have Project Online at the moment and haven’t made the move to PS+ yet; support incidents can be purchased individually or in bundles to suit.

SERVICE LEVEL
 
PROFESSIONAL
(1 Incident/ year per 10 full users)
ENTERPRISE
(2 Incident/ year per 10 full users)
Telephone/email access to the Service Desk
PS+ Solution bugs
Weekly Outstanding Incident teport
Summary resolution emails
Access to Service Portal
Yamma Group Access
Solution Administration (Additional Fee)    
O365 Service Health Monitoring  
Add new users  
Updating Pick Lists  
Bi-annual health check  
Managing Web Applications  
Managing site collection permissions  
List / Library creation